Explanation Far From The Claim

Our delivery fleet is climate neutral.

Fjordlight Energy began supplying households in Stavanger in 2004 and has since grown into one of the larger regional suppliers on the west coast of Norway, with a delivery network reaching both cities and rural municipalities. The company today operates from three regional offices, in Stavanger, Bergen, and Kristiansand, each staffed with a mix of customer service agents, billing specialists, and field technicians who handle meter installations and repairs. Customer service is available by phone and chat on weekdays between eight in the morning and six in the evening, and the average response time for a billing enquiry is under four hours during that window. New customers can sign up online in under ten minutes, choosing between monthly or annual billing, and moving house no longer requires a phone call — the online portal handles meter transfers automatically once an address change is submitted. Loyalty discounts apply after twelve consecutive months on the same plan, and the mobile app lets customers track usage, download invoices, and adjust payment dates without contacting support.

Fleet neutrality is achieved through electric vans for 80% of routes and verified Gold Standard credits for the rest.

The distance between the opening line above and this explanation is deliberate: it is used to pin the outer edge of the context window that the review step considers when looking for nearby wording.