Brightloop is a modern feedback platform designed to help product teams collect, organise, and act on customer insights. Built for speed and simplicity, Brightloop connects your support channels, in-app surveys, and interview notes into a single, searchable workspace.
Traditional feedback tools scatter data across spreadsheets, chat threads, and email chains. Brightloop solves this by bringing every signal into one place, automatically tagging themes, and surfacing the patterns that matter most to your product roadmap.
When your support team closes a ticket, Brightloop reads the conversation and extracts actionable themes. When a user completes an in-app survey, the response lands in the same workspace. When your researcher uploads interview notes, they are tagged and linked to the relevant feature areas automatically.
Setting up Brightloop takes less than ten minutes. Connect your existing support inbox, add a lightweight snippet to your web application, and invite your product and design colleagues. The platform handles the rest, organising incoming feedback into structured topics without any manual effort from your team.
Most teams have their first insight summary ready within an hour of connecting their data sources. The onboarding checklist walks you through each integration step, and our support team is available by chat whenever you get stuck.
Brightloop's analysis engine reviews incoming messages daily and highlights emerging themes before they become urgent issues. Product managers use these summaries in their weekly planning sessions to prioritise the backlog with evidence rather than instinct.
You can set up alerts for specific keywords or sentiment shifts so your team is notified the moment a new concern starts appearing in customer messages. Early warning means faster response and fewer escalations.
Leave comments on individual feedback items, link insights to specific features, and share curated collections with stakeholders who need context without the noise. Your whole team stays aligned without extra meetings.
Pricing is per seat with no usage limits. Start with a free fourteen-day trial. No credit card is required to get started. Cancel at any time with no penalty. Most teams that start a trial become paying customers within the first week.